The Usage Analytics section gives you a breakdown of how your AI bot is being used across different channels and platforms. It helps you monitor engagement, identify high-traffic sources, and make informed decisions about where to focus improvements or expansion. This page shows the total number of questions asked and answers delivered by your bot, grouped by the source of interaction.

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📊 Available Analytics Categories

Each card on this page tracks a specific usage type:
  • Playground Message: Interactions from the internal Aptly bot playground.
  • Web History: Messages exchanged via the embedded widget on your website.
  • WhatsApp History: Bot usage data from WhatsApp integration.
  • Discord History: All queries received via your Discord channel.
  • Telegram History: Logs of messages exchanged through the Telegram bot.
  • API History: Tracks calls made to your bot via API.
Usage Analytics Dashboard

Usage Analytics: Overview of Source-wise Stats

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🔍 Why Usage Analytics Matter

Here’s how this page helps you make smarter decisions:
  • Track performance: Know where your bot is most active.
  • Identify adoption trends: Compare traction across platforms like Discord vs WhatsApp.
  • Optimize support: Focus improvements on channels with the most traffic.
  • Monitor effectiveness: Spot if answers match up to queries across sources.
Note: Data here reflects only successful message delivery — failed interactions aren’t counted.

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🛠️ Enabling Accurate Analytics

To ensure this dashboard collects data:
  • Your bot must be Live (toggle must be switched on).
  • Channels must be properly set up in the Channels tab.
  • The bot should be actively engaged by users via any of the platforms above.