Properly configuring your bot is essential for accuracy, performance, and reliability. The Settings section lets you manage prompts, models, query behavior, and search precision.

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Settings Navigation

Bot Settings: Part 1

Set Chat & Embedding Models

Bot Settings: Part 2

Prompt Types & Prompt Library

Bot Settings: Part 3

Adjust Bot Temperature

Starter Questions

Define Starter Prompts

Query Parameters

Pass Contextual Inputs to Bot

Semantic Similarity Score

Fine-Tune Result Relevance

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Bot Settings: Part 1

Configure the base models for your bot.
  • Navigate to Bot Settings
  • Update the Bot name (if needed)
  • Choose your Chat model
  • Select an Embedding model
  • Save the settings
Bot Settings Part 1

Bot Settings: General Configuration

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Bot Settings: Part 2 – Prompts & Library

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✅ Configure Prompt Behavior

  • Prompt for Own Data: Bot only responds using provided data. No hallucinations — replies with “I don’t know” if unsure.
  • Prompt for Web Data: Good for standalone, follow-up questions without context.
  • Prompt Library: Use system-defined prompts for use cases like Interviewer, Educator, or Assistant.
Prompt Configuration

Prompt Configuration Panel in Bot Settings

Let’s now look at how to explore and apply these predefined prompts.

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Using the Prompt Library

1

Browse and Apply Predefined Prompts

Click Prompt lib to access the built-in library of system prompts.
Select a category that matches your bot’s purpose — e.g., Position Interviewer, Storyteller, FAQ Agent.
Prompt Library View

Prompt Library: Browse Built-in Prompt Options

2

Preview and Confirm Selection

After selecting a prompt, preview its description and sample usage.
Click Use Prompt to confirm and apply it to your bot.
Prompt Confirmation Dialog

Prompt Confirmation: View & Confirm Prebuilt Prompt

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Bot Settings: Part 3 - Temperature

Control the creativity or precision of your bot responses:
  • 0.0 – 0.3: Very accurate and focused
  • 0.4 – 0.7: Balanced response generation
  • 0.8 – 1.0: More imaginative and open-ended
Temperature Setting

Bot Settings: Adjusting Response Temperature

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Starter Questions

Let users quickly start conversations with predefined questions.

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How to Add Starter Questions

  • Go to Bot Settings → Starter Questions
  • Add up to 4 questions relevant to your bot
  • Click Add and then Save
Starter Config

Starter Questions: Configuration Screen

Add up to 4 questions relevant to your bot:
Starter Config 2

Starter Questions: Configure Screen

To preview how your saved starter questions look in your console and user experience:
Playground View with Starter Questions

Starter Questions: Display in Playground

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Query Parameters

Query parameters allow you to inject dynamic data — like user ID, department, or context — directly into your bot’s logic.

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How to Add Query Parameters

  • Go to Bot Settings
  • Click Add Query Parameter
  • Provide a name and reference in your prompt
  • Save the changes
Add Query Param

Query Parameters: Configuration in Settings

Then, test the parameter live in the Playground UI:
Param Visible to User

Query Parameters: Visible in Playground

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🎯 Semantic Search Similarity

Control how precisely the bot matches your knowledge base.

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Relevance Thresholds

  • ≥ 0.2: Broad, flexible match
  • ≥ 0.5: Moderate contextual relevance
  • ≥ 0.7: Strict precision
Change it under Bot Settings with a simple dropdown.
Semantic Score Slider

Semantic Scoring: Changing the Match Threshold

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📩 Lead Collection

You can now enable lead collection directly from the Settings panel.

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How it Works

  • When Enable Lead Collection is turned on, a contact form will be shown inside the chatbot widget.
  • This form gathers user information like name, email, and optional notes.
  • It helps convert casual visitors into potential leads or customers.
Lead Collection Toggle

Settings: Lead Collection Toggle

Lead collection is a powerful way to capture qualified interest and convert chat interactions into actionable sales or support opportunities.
Configure these settings thoughtfully to ensure your bot delivers helpful, relevant, and contextually aware responses every time.