Track, review, and analyze all interactions users have with your AI bot—whether it’s on your website or integrated platforms like Telegram and Discord.

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What Are Conversations?

The Conversations section logs every chat your users have with the bot. These include queries submitted on:

  • Your website (via the embedded widget)
  • External channels (Telegram, Discord, etc.)

Each message, response, and follow-up is recorded with timestamps and source identifiers for easy traceability.

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How to Enable Website Conversations

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Step 1: Embed the Bot on Your Site

Add the provided HTML embed snippet to your website.

Refer to Bot Channel Integration Guide for full setup instructions.

Once embedded, your bot will appear as a floating chat icon at the bottom-right of your webpage:

Bot Widget: Website

Clicking the chat icon will open the chat widget for interaction.

Bot Widget: Open State with Query

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Step 2: View Conversations in AptlyStar Portal

After integration, user conversations are recorded in the AptlyStar portal.

  • Navigate to your bot dashboard
  • Click on the Conversations tab in the sidebar
  • Filter by platform, session, or keyword to review exchanges

Bot Canvas: Logged Conversations

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🗂️ Exporting Chat History

Users can export the most recent chat from the bot interface directly as a PDF. This helps in documentation, auditing, and knowledge tracking.

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Download Bot Conversation as PDF

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Clicking the download option will allow users to export the chat transcript as a PDF file for their records.
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Download Bot Conversation as PDF

You can also analyze these conversations to improve your bot’s responses or refine your training data.