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Track, review, and analyze all interactions users have with your AI agent—whether it’s on your website or integrated platforms like Telegram and Discord.

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What Are Conversations?

The Conversations section logs every chat your users have with the agent. These include queries submitted on:
  • Your website (via the embedded widget)
  • External channels (Telegram, Discord, etc.)
Each message, response, and follow-up is recorded with timestamps and source identifiers for easy traceability.

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How to Enable Website Conversations

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Step 1: Embed the Agent on Your Site

Add the provided HTML embed snippet to your website.Refer to Agent Channel Integration Guide for full setup instructions.Once embedded, your agent will appear as a floating chat icon at the bottom-right of your webpage:
Agent Entry on Website
Clicking the chat icon will open the chat widget for interaction.
Agent Opened in Website
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Step 2: View Conversations in AptlyStar Portal

After integration, user conversations are recorded in the AptlyStar portal.
  • Navigate to your agent dashboard
  • Click on the Conversations tab in the sidebar
  • Filter by platform, session, or keyword to review exchanges
View Chat Logs from Website

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🗂️ Exporting Chat History

Users can export the most recent chat from the agent interface directly as a PDF. This helps in documentation, auditing, and knowledge tracking.
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Download Chat History as PDF
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Clicking the download option will allow users to export the chat transcript as a PDF file for their records.
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Download Chat History as PDF
You can also analyze these conversations to improve your agent’s responses or refine your training data.