Track, review, and analyze all interactions users have with your AI bot—whether it’s on your website or integrated platforms like Telegram and Discord.

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What Are Conversations?

The Conversations section logs every chat your users have with the bot. These include queries submitted on:
  • Your website (via the embedded widget)
  • External channels (Telegram, Discord, etc.)
Each message, response, and follow-up is recorded with timestamps and source identifiers for easy traceability.

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How to Enable Website Conversations

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Step 1: Embed the Bot on Your Site

Add the provided HTML embed snippet to your website.Refer to Bot Channel Integration Guide for full setup instructions.Once embedded, your bot will appear as a floating chat icon at the bottom-right of your webpage:
Bot Entry on Website

Bot Widget: Website

Clicking the chat icon will open the chat widget for interaction.
Bot Opened in Website

Bot Widget: Open State with Query

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Step 2: View Conversations in AptlyStar Portal

After integration, user conversations are recorded in the AptlyStar portal.
  • Navigate to your bot dashboard
  • Click on the Conversations tab in the sidebar
  • Filter by platform, session, or keyword to review exchanges
View Chat Logs from Website

Bot Canvas: Logged Conversations

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🗂️ Exporting Chat History

Users can export the most recent chat from the bot interface directly as a PDF. This helps in documentation, auditing, and knowledge tracking.
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Download Chat History as PDF

Download Bot Conversation as PDF

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Clicking the download option will allow users to export the chat transcript as a PDF file for their records.
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Download Chat History as PDF

Download Bot Conversation as PDF

You can also analyze these conversations to improve your bot’s responses or refine your training data.