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🎨 Customize the Look of Your Bot

The Look tab helps you personalize your bot’s interface to match your brand and tone. Whether it’s for internal use or external deployment, a polished visual identity increases engagement and user trust.

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🖼️ Overview of Look Settings

When you open the Look section from the bot sidebar, you’re presented with a clear layout to modify various appearance-related fields.

Look Overview Page

Look Settings Overview

Here’s what you can configure:

  • Bot Name: Title shown on the bot header.
  • Splash Screen and Bubble Style toggles: Switch between launch screen and chat styling.
  • Greeting Messages: Two lines of welcome text for the splash screen.
  • Style Settings: Colors for bot and human chat bubbles.
  • TTS Toggle: Enables text-to-speech response.

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💬 Bubble Style View

Switching to the Bubble Style tab updates the chat view to resemble a real-time message flow. This is useful for tailoring bot interactions after the splash screen is dismissed.

Use this mode to:

  • Match your chat bubbles to brand colors
  • Preview how responses will appear in actual conversations
  • Ensure a consistent, accessible user experience
Bubble Style Preview

Bubble Style Tab in Action

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🌍 Customize Greeting in Any Language

You can configure the initial greeting shown to users by updating Greeting Message Line 1 and Greeting Message Line 2. This is perfect for multi-lingual bots or region-specific experiences.

Edit Greeting Messages

Greeting Messages in Different Language (Input)

Just replace the default text with your desired language. For example:

  • Greeting 1: Bonjour
  • Greeting 2: Bonjour, je suis là pour vous aider. Que puis-je faire pour vous aujourd’hui ?

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👀 Preview Greeting in Splash Screen

After saving your custom greetings, the splash screen preview instantly reflects the new welcome messages.

Greeting Applied in UI

Splash Screen Greeting in Action

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🎨 Style Chat Bubbles + Enable TTS

At the bottom of the Look tab, you’ll find Style and Text-to-Speech Settings:

  • Bot bubble style: Set background and text color for bot responses
  • Human bubble style: Customize your user bubble
  • Enable TTS: Allow your bot to speak replies aloud (toggle on)
Styling and Voice Settings

Styling Options and TTS Toggle

Your visual updates help reinforce brand presence, ensure accessibility, and deliver a smooth user experience from the very first message.