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🎨 Customize the Look of Your Bot

The Look tab helps you personalize your bot’s interface to match your brand and tone. Whether it’s for internal use or external deployment, a polished visual identity increases engagement and user trust.

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🖼️ Overview of Look Settings

When you open the Look section from the bot sidebar, you’re presented with a clear layout to modify various appearance-related fields.
Look Overview Page

Look Settings Overview

Here’s what you can configure:
  • Bot Name: Title shown on the bot header.
  • Splash Screen and Bubble Style toggles: Switch between launch screen and chat styling.
  • Greeting Messages: Two lines of welcome text for the splash screen.
  • Style Settings: Colors for bot and human chat bubbles.

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💬 Bubble Style View

Switching to the Bubble Style tab updates the chat view to resemble a real-time message flow. This is useful for tailoring bot interactions after the splash screen is dismissed. Use this mode to:
  • Match your chat bubbles to brand colors
  • Preview how responses will appear in actual conversations
  • Ensure a consistent, accessible user experience
Bubble Style Preview

Bubble Style Tab in Action

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🌍 Customize Greeting in Any Language

You can configure the initial greeting shown to users by updating Greeting Message Line 1 and Greeting Message Line 2. This is perfect for multi-lingual bots or region-specific experiences.
Edit Greeting Messages

Greeting Messages in Different Language (Input)

Just replace the default text with your desired language. For example:
  • Greeting 1: Bonjour
  • Greeting 2: Bonjour, je suis là pour vous aider. Que puis-je faire pour vous aujourd’hui ?

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👀 Preview Greeting in Splash Screen

After saving your custom greetings, the splash screen preview instantly reflects the new welcome messages.
Greeting Applied in UI

Splash Screen Greeting in Action

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🎨 Style Chat Bubbles

At the bottom of the Look tab, you’ll find Style Settings to update your bot’s and user’s message bubbles.
  • Bot bubble style: Set background and text color for bot replies.
  • Human bubble style: Customize how user messages appear.
This helps match your brand identity and improves accessibility. You can also upload avatar images to humanize your bot responses. Use familiar names like Bob, Sarah, or Anna to show who is replying within a group or team-based bot.
Bot Avatar Upload

Avatar Upload for Bot Responses

Uploaded avatars will appear beside responses in chat, giving a personal and warm touch.

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🧠 Humanization Settings & 🗣️ Text to Speech (TTS)

Two additional options help you make your bot more natural and accessible:
  • Disable Response Streaming: Turns off token-by-token typing animation and shows full reply at once.
  • Enable TTS: Allows your bot to speak replies out loud for enhanced accessibility or kiosk-style interfaces.
Styling and Voice Settings

Styling Options and TTS Toggle

These features are especially useful for voice-first interfaces, multilingual bots, or for improving inclusivity.
By fine-tuning the Look settings, you ensure your bot not only sounds intelligent but also looks and feels aligned with your product’s tone and user expectations.