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Feedbacks Overview

Track and analyze user sentiment in real time using the Feedbacks feature in the Agent Console. Feedback helps improve your bot’s accuracy and user experience by collecting direct input on its responses.

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Steps to Test Feedback Feature

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Step 1: React to a Bot Answer

Once the bot responds, give a thumbs-up or thumbs-down to express your satisfaction.

Feedback: Reacting to a Bot Answer

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Step 2: Add a Comment (Optional)

After reacting, a popup appears prompting for additional comments. You can enter how helpful the answer was and submit it.

Feedback: Submitting Comments After Rating

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Step 3: View Submitted Feedback

Go to the Feedbacks tab from the left sidebar. All submitted feedback will be listed here. Click on View Feedback for detailed responses.

Feedback: Viewing the Feedback List

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Step 4: Review Feedback Details

A side panel appears showing detailed comments, sentiment (positive/negative), timestamp, and feedback source.

Feedback: Detailed View of a Submitted Entry

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Why Use Feedback?

  • Identify gaps in bot performance
  • Capture user satisfaction in real-time
  • Improve bot prompts and logic over time
  • Filter by positive or negative sentiment

Feedback works best when reviewed regularly and used to iterate on your prompt designs or model configurations.