> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aptlystar.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedbacks

## Feedbacks Overview

Track and analyze user sentiment in real time using the **Feedbacks** feature in the Agent Console. Feedback helps improve your agent’s accuracy and user experience by collecting direct input on its responses.

***

## Steps to Test Feedback Feature

<Steps>
  <Step title="Step 1: React to a Agent Answer">
    Once the agent responds, give a **thumbs-up** or **thumbs-down** to express your satisfaction.

    <Frame caption="Feedback: Reacting to a Agent Answer">
      <img src="https://mintcdn.com/aptlytechnologies/Oomvhw_D5bjA43Sl/images_new/agentsconsole/feedback/answerfeedback.png?fit=max&auto=format&n=Oomvhw_D5bjA43Sl&q=85&s=a453b3521cc11e1fc1066e4a1e3c0b3c" alt="Thumbs up/down on canvas" width="2000" height="1066" data-path="images_new/agentsconsole/feedback/answerfeedback.png" />
    </Frame>
  </Step>

  <Step title="Step 2: Add a Comment (Optional)">
    After reacting, a popup appears prompting for additional comments. You can enter how helpful the answer was and submit it.

    <Frame caption="Feedback: Submitting Comments After Rating">
      <img src="https://mintcdn.com/aptlytechnologies/Oomvhw_D5bjA43Sl/images_new/agentsconsole/feedback/insertfeedback.png?fit=max&auto=format&n=Oomvhw_D5bjA43Sl&q=85&s=7ba38c785bbbb203dbc02563048ae2d0" alt="Comment box after feedback" width="2000" height="1066" data-path="images_new/agentsconsole/feedback/insertfeedback.png" />
    </Frame>
  </Step>

  <Step title="Step 3: View Submitted Feedback">
    Go to the **Feedbacks** tab from the left sidebar. All submitted feedback will be listed here. Click for detailed responses.

    <Frame caption="Feedback: Viewing the Feedback List">
      <img src="https://mintcdn.com/aptlytechnologies/Oomvhw_D5bjA43Sl/images_new/agentsconsole/feedback/viewfeedback.png?fit=max&auto=format&n=Oomvhw_D5bjA43Sl&q=85&s=aa70b8bc4916af82948ded6e1d33f068" alt="Feedback panel with entries" width="2000" height="1066" data-path="images_new/agentsconsole/feedback/viewfeedback.png" />
    </Frame>
  </Step>

  <Step title="Step 4: Review Feedback Details">
    A side panel appears showing detailed comments, sentiment (positive/negative), timestamp, and feedback source, **Q\&A** and
    **Previous Q\&A** could also be viewed here.

    <Frame caption="Feedback: Detailed View of a Submitted Entry">
      <img src="https://mintcdn.com/aptlytechnologies/Oomvhw_D5bjA43Sl/images_new/agentsconsole/feedback/viewdetails.png?fit=max&auto=format&n=Oomvhw_D5bjA43Sl&q=85&s=094c4b3d6cf81e6fce782523fb4615e2" alt="Detailed feedback popup" width="2000" height="1066" data-path="images_new/agentsconsole/feedback/viewdetails.png" />
    </Frame>
  </Step>
</Steps>

***

## Why Use Feedback?

* Identify gaps in agent performance
* Capture user satisfaction in real-time
* Improve agent prompts and logic over time
* Filter by positive or negative sentiment

<Note>
  Feedback works best when reviewed regularly and used to iterate on your prompt designs or model configurations.
</Note>